Is it written somewhere that to work at Hollister you have to be a snotty little bitch? I mean, is that on the application? Circle yes or no, and if you circle no the application is immediately filed in the big round file under the desk? Is it something they look for when they interview you?
My daughter's boyfriend got her this jacket for Christmas:
Cute, right? Except that he got her a small, and while she's quite flattered that he thought she was a small, and she can fit into it, she really does need a medium. I'm afraid that once I wash the thing, it's going to be too small. Well, I found out yesterday why he got a small. At the store he went to, they only had this jacket in small and extra large, nothing in between. The store "manager", (some barbie-looking bitch) wanted to know if I had a receipt (no, it was a gift from her boyfriend, but the name of your store is ALL OVER the damn thing, which would probably indicate it was not purchased at say, Target), if I had the tag (yes, it's not on the jacket but I do have it), and she's huffing and puffing, and WELL, IF it wasn't worn or WASHED, then I SUPPOSE....SIGH.
Look, bite me, Barbie. I don't want a cash refund, I just want a different freaking size that you don't even have. Seriously, shut it.
So this morning I called to a different store and I want to find out if they even have it in medium before I drive all the way out there. And I ask the same questions, and I get a lot of sighing and hemming and hawing and can you call back in about 30 minutes? Le sigh from this girl too.
I mean seriously...what the hell ever happened to customer service? I've worked in customer service and I'd be the last one to say "the customer is always right", because they're not...but really, common courtesy and a polite attitude you'd think, and at least ACTING like you might be helpful, would be a prerequisite for working in retail. But not in stores such as Hollister, apparently, where I think they're purposely trying to find the bitchiest, snottiest, Barbie-looking cheerleader types on the planet.
Ok, I just called that other "can you call back in 30 minutes" store, and apparently they do have a medium. But she can't hold it for me until about 1pm, when I can actually make it out there. "Oh, I'm sure it'll still be here." You know, it's not their policies that bother me, but their "Omg, you're bothering me" attitude. Ok chica, I'm coming down there, but if it's not there, I'm taking it out of your Barbie ass.
PS. I am happy to report that Operation Hoodie Exchange was a success! And I didn't even have to yell at anyone. The girl at the other mall was actually quite nice and helpful. Of course, she wasn't 17 and she wasn't a bleached blonde bitch. She even went and got the replacement size for me, rather than the process of "leave that one here, and go get the one you want." Well done, salesgirl, well done. You've no idea how much I appreciated the hassle-free transaction.
And the medium does fit SO much better.